This Privacy Policy describes how RWC ("we," "us," or "our") collects, uses, and protects information across our software products — Shopify applications, web applications, and mobile applications (collectively, the "Services"). It applies to all Services we build and maintain, unless a specific Service links to its own policy.
This policy covers:
Some Services store data only temporarily to process a request ("pass-through"), while others store data on our servers to provide ongoing functionality (e.g., saved settings, analytics, logs). The handling depends on the specific Service — see Section 4.
We only collect what is necessary for the Service in question to function.
We do not sell personal data. We do not use merchant or customer data for advertising purposes.
| Service type | Data storage approach |
|---|---|
| Shopify apps (pass-through) | Data is processed in-memory or transiently to fulfill a request and is not persisted on our servers beyond what's needed for the transaction. |
| Shopify apps (persistent) | App settings, cached store data, or logs may be stored in our database (e.g., hosting provider) to support ongoing features. |
| Web applications | User-submitted data and analytics may be stored in our database to provide account features and improve the product. |
| Mobile applications | Device tokens and user-generated content may be stored to support notifications, sync, or saved preferences. |
Update this table per app if a specific product needs more detail — you can link out to an app-specific addendum if one product differs meaningfully from the rest.
We may share data with trusted service providers who help us operate the Services, such as:
These providers are contractually obligated to protect data and use it only to perform services on our behalf. We do not share data with third parties for their own marketing purposes.
We retain data only as long as necessary to provide the Service or comply with legal requirements. Merchants and users may request deletion of their data by contacting us (Section 11).
For Shopify apps, we comply with Shopify's mandatory GDPR webhooks — customers/data_request, customers/redact, shop/redact — to handle data subject requests automatically.
Depending on your location, you may have rights under GDPR, CCPA, or similar laws, including the right to:
To exercise these rights, contact us using the details in Section 11.
We use reasonable technical and organizational measures — encryption in transit, access controls, secure token storage — to protect data against unauthorized access, loss, or misuse. No system is 100% secure, and we cannot guarantee absolute security.
Our Services are not directed to children under 13 (or 16, where applicable), and we do not knowingly collect data from children.
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of a Service after changes constitutes acceptance.
This policy applies to all current and future Shopify apps, web applications, and mobile applications developed by RWC, unless a specific app links to a separate, app-specific privacy policy.